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Book Title: Research Handbook on the Ombudsman
Editor(s): Hertogh, Marc; Kirkham, Richard
Publisher: Edward Elgar Publishing
ISBN: 9781786431240
Section: Chapter 1
Section Title: The ombudsman and administrative justice: from promise to performance
Author(s): Hertogh, Marc; Kirkham, Richard
Number of pages: 15
Abstract/Description:
This chapter provides a review of the state of ombudsman research past and present. It makes the argument that much has been achieved in ombudsman scholarship but suggests that as an overall body of work there are multiple gaps in our understanding, as well as our methodological and theoretical approaches to the subject. The claim is made that there is need for a more integrated and coherent approach to the study of the ombudsman, and internationally a greater awareness in the sector of the different studies already in place. The chapter additionally argues that there remains a relative shortfall in empirical research on ombudsman institutions and a need to connect that research back to our theoretical understandings of the role that the ombudsman plays. Finally, the chapters in the book are used to illustrate perhaps the main running theme of the ombudsman institution: the diversity in the way that it has evolved.
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URL: http://www.austlii.edu.au/au/journals/ELECD/2018/1055.html