In section 16 of the Principal Act—
(a) for paragraph (a) substitute —
"(a) to investigate complaints relating to disability services and regulated disability services;";
(b) after paragraph (b) insert —
"(ba) review and identify the causes of abuse and neglect in the provision of disability services and regulated disability services to persons with a disability and suggest ways of removing and minimising those causes;";
(c) in paragraph (c), for "or inquire into" substitute ", inquire into or investigate";
(d) after paragraph (c) insert —
"(ca) to conduct investigations into the provision of services to persons with a disability as specified in this Act;";
(e) in paragraph (d), after "disability service provider" insert "or a regulated service provider";
(f) in paragraph (e), after "complaints procedures" insert "and procedures for accountability investigations";
(g) in paragraph (f), after "complaints received" insert "and investigations conducted";
(h) paragraph (g) is repealed ;
(i) in paragraph (h), after "disability services complaints systems" insert "or complaints systems of regulated service providers";
(j) paragraph (l) is repealed ;
(k) for paragraphs (n) and (o) substitute —
"(n) provide education and information about the prevention of conduct that leads to complaints and about the resolution of complaints relating to the provision of disability services and regulated disability services;
(o) provide education and information about responding to allegations of abuse and neglect in the provision of disability services and regulated disability services;
(oa) provide education and information about the prevention of abuse and neglect in the provision of disability services and regulated disability services;";
(l) for paragraph (p) substitute —
"(p) conduct research into—
(i) complaints relating to the provision of disability services and regulated disability services; and
(ii) mechanisms for resolving complaints relating to the provision of disability services and regulated disability services;
(pa) conduct research into—
(i) abuse and neglect in the provision of disability services and regulated disability services; and
(ii) mechanisms for preventing abuse and neglect in the provision of disability services and regulated disability services;".