Victorian Numbered Acts Victorian Numbered Acts(1) A funeral provider must set out the complaints handling procedure referred to in section 49 in a written document which complies with sub-section (2).
Penalty: 60 penalty units.
(2) The written document referred to in sub-section (1) must include the following information—
(a) the name or position title of the person or persons to whom a customer may give notice of a complaint;
(b) the contact details for the person or persons referred to in paragraph (a);
(c) the times and places at which notice of a complaint may be given, which must not unreasonably restrict the ability of customers to give that notice;
(d) details of the complaints handling procedure.