For section 14(2) of the Ombudsman Act 1973 substitute —
"(2) If a complaint to the Ombudsman is not made in writing, the Ombudsman may require the complainant to provide a written statement in the form (if any) specified by the Ombudsman—
(a) confirming that the complainant wants the Ombudsman to consider the complaint; and
(b) specifying the details of the complaint.".