Victorian Numbered Acts Victorian Numbered Acts(1) If the Commissioner makes a decision under section 20(2)(a), the Commissioner may seek an agreed resolution to the complaint by either or both of the following processes—
(a) by the parties identifying the issues in dispute and by the Commissioner promoting discussion or negotiation of the complaint between the parties; or
(b) a process of negotiation between the parties in which the Commissioner proposes options for resolution of issues and proposes terms for agreement ( conciliation ).
(2) The Commissioner must decide the manner in which the complaint resolution process is to be conducted.
(3) In deciding how to conduct the complaint resolution process, the Commissioner must prefer the least formal action that is appropriate in the circumstances of the complaint.