Victorian Numbered Acts

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HEALTH COMPLAINTS ACT 2016 (NO. 22 OF 2016) - SECT 33

Notice of complaint resolution process

    (1)     The Commissioner must give written notice of any decision under section 32 to the parties, as soon as possible after making the decision.

    (2)     A notice of a decision under section 32 must set out—

        (a)     the complaint resolution process that the Commissioner has decided is to be applied in respect of the complaint; and

        (b)     the manner in which the complaint resolution process is to be conducted; and

        (c)     if a conciliation is to be conducted—

              (i)     the date that the conciliation is proposed to commence; and

              (ii)     the whole or part of the complaint to be the subject of the conciliation; and

              (iii)     the Commissioner's powers in the conduct of a conciliation; and

              (iv)     the obligations of the parties to a conciliation under section 43; and

              (v)     the offences under sections 41(3) and  43.

    (3)     A notice under subsection (2) must be given in a reasonable time before any time fixed by the notice for anything to be done, having regard to—

        (a)     the complexity of the complaint; and

        (b)     ensuring that appropriate time is given for preparation by the parties.



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